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Shipping Method

Shipping

 

We offer 2 shipping methods:

1. Free Shipping by Standard Registered Mail (GLOBAL) 

2. Express Shipping by DHL/EMS based on request only, additional shipping charges may apply. 

 

Free Shipping estimate arrive to you within 10-21 working days.

Express Shipping by DHL estimate arrives to you within 3-7 working days.

Saturday, Sunday and public holiday are not considered as working day.

 

Please do contact us anytime if you wish to upgrade to Express Shipping by DHL

 

Return and Replace Policy

 

At Byvogue.com, we want you to be pleased with your purchase. 

Refunds will be given at the discretion of the Company Management. 

Kindly check the lenses from the bottom of the bottle before you open it. 

We do not accept return and replace for reasons: 

1. Dislike the color

2. Exchange to other prescription 

3. Order wrongly for the color and or prescription

 

Customs Duty and Other 

 

Customs duty and other taxes may be levied when a shipment reaches your country.

If applicable, please pay those costs directly to the delivery agents or the customs office.

Policies on those taxes vary in each country.

Please contact the customs office at your country for more details.

 

 

Free Shipping and Tracking Policy

1.Free Shipping - When can i receive my parcel?
Answer:

By using Free Shipping, it will take at least 10-21 working days to arrive to destination. 

2. Free Shipping-Where is my tracking number?
Answer:

If you choose to use Free Shipping, the tracking number will send to us by the shipping company after 1 week. Therefore, we are afraid that we could not provide tracking number immediately after the shipment is send. We will email you the tracking number once we get the tracking number from shipping company.

3. Free Shipping - what is the tracking website?

Answer:
http://trackpackage.blogspot.sg/
Please check on the above link, and search for your country from "Local Post Office - Online Tracking" link at the right hand side.
Please click in the country you live in accordingly to track for the parcel.

4. Free Shipping - Why the tracking number does not appear in the local post office website?

Answer:
It is because the local post office website tracking system is not updated their tracking system that quickly, please be patience as the tracking system will takes up to 1-2 weeks to see the tracking results.

Thank you for your patience for the Free Shipping issues, we sincerely hope that if you need your items urgently please do use DHL Express as this shipment by DHL Express will arrive to you in 4-5 working days and it is "tracking friendly" too.